THE FINE PRINT. Please read below before submitting a warranty claim:
- We do not warranty against rust, normal wear and tear, loss, lost hardware, theft, or cosmetic damage.
- Our warranty is pretty simple: if you break it, we will repair or replace it. We will not question the validity of your warranty claim for a broken knife. We must have the broken knife returned to validate a warranty claim.
- We will replace the knife blade with the same model and steel type, but we do not guarantee the same color or coating. For example, if you have an ESEE-3 in desert tan then we may replace it (at our discretion due to current inventory stock) with an ESEE-3 blade in black.
- Make sure you ship the handles on the broken knife, so we can put your handles on the replacement blade. If your handle is missing hardware, then you will have to pay for replacement hardware, otherwise it will be shipped back the same way we received it.
- If a model has been discontinued and we no longer have stock, then we will replace the broken knife with a model of equal or greater value.
- Ship the broken knife in its sheath and we will return the new blade in your sheath.
- Customer is responsible for all shipping costs (both ways).
- We do not warranty consumables found in our survival kits.
- If you need replacement handles, sheaths, clip plates, or hardware due to loss or normal wear, please visit our store.
- AGAIN, We do not warranty against rust, normal wear and tear, loss, lost hardware, theft, or cosmetic damage.
- Our carbon steel knives are made from 1095 High Carbon Steel. And while 1095 is a top choice for professional field knives, it will rust and stain if not properly cared for – especially on the cutting edge and around the laser engraving. It is the user’s responsibility to keep the blades properly lubricated and cleaned. It is normal for the coating to wear with use. It is normal for knives that have carbon in the steel (such as heat treatable stainless steel) to rust if not properly cared for.
- This warranty only applies to ESEE Knives and EXPAT Knives.
- All Avispa, Zancudo, and Churp folder warranty requests must go to Blueridge Knives (not ESEE Knives), since we do not manufacture these products. Email info@eseeknives.com for contact information for warranty work on these knives.
Note:
- ESEE Knives are not throwing knives! They are hardened to a higher Rockwell than throwing knives and will most likely break if thrown, possibly harming the user. So, do yourself and your ESEE knife a favor and DO NOT throw it. Using any knife not meant to be thrown as a throwing knife is unsafe! If you plan to throw knives then buy throwing knives.
- Our stainless knives are warrantied just like our carbon steel knives. However, they are hardened to a higher Rockwell hardness than our carbon steel knives, they are easier to break if you pry with them.
SUBMITTING A WARRANTY CLAIM:
Our warranty is to repair or replace knives rendered unserviceable due to breakage. We do not warranty against normal wear and tear, such as worn or scratched coating, dull edge, lost hardware, etc. If you are unsure whether your knife has a warranty issue then we suggest you contact us before returning the knife. If we receive a knife that is not warranty related (such as a sharpening issue), then we will contact you for return shipping payment and repair payment before the knife is returned to you. If you are sure you have a warranty issue, then complete the form below when you are ready to return your knife. YOU MUST UPLOAD A PHOTO OF THE BROKEN KNIFE in the warranty claim.
If you are submitting a warranty claim from outside the United States, then email info@eseeknives.com for instructions.
Note: after completing this form you will receive an email that contains the submitted form, you must print this email and enclose it in the box with the damaged product you are returning. If you fail to do this then it will delay your warranty claim.
All ESEE branded knives must be returned using USPS Priority Mail with tracking to the following address: TransEquatorial Solutions, Inc. – P.O. Box 99 – Gallant, AL 35972. Please keep your tracking number since this is your proof that we received the knife. Please provide a secure mailing address for your return. Once we are ready to ship your repaired or replaced knife we will contact you via email for shipping payment.