Launching a new program

Discussion in 'ESEE® Knives and Gear' started by Jeff Randall, Dec 5, 2019.

  1. mtngoat

    mtngoat Member

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    If you would change the slabs so they don’t destroy your hand :p, at least thats what i read they did on the internet.
    Yes, they kept one of my CR2.5
     
    Last edited: Dec 5, 2019
  2. DYSPHORIC JOY

    DYSPHORIC JOY Administrator Staff Member

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    Was this from a forum?
     
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  3. mtngoat

    mtngoat Member

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    No it was on BCUSA, it was replaced by another very generous member, mods told me there was nothing they could do.
     
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  4. hma153

    hma153 Member

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    Shane must have woken up. I received an email about this. Jeff can't operate email, can he?
     
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  5. Delkancott

    Delkancott Member

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    Is there an option to buy for folks who don’t want to return the knife?
     
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  6. Jeff Randall

    Jeff Randall ESEE Knives / Randall's Adventure & Training Staff Member

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    No
     
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  7. Jeff Randall

    Jeff Randall ESEE Knives / Randall's Adventure & Training Staff Member

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    We do not compete with our dealers
     
  8. Bcamos

    Bcamos Member

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    Serious question. What do you do with the concern of "body fluids"?

    Someone decides to gut a fish/deer/horse with their rent-a-blade and sends it back to you with blood under the scales. I assume this just adds even more time to the refurb process on your end?
     
  9. Jeff Randall

    Jeff Randall ESEE Knives / Randall's Adventure & Training Staff Member

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    Yes, I will take them apart, clean them with acetone, resharpen and repackage.
     
  10. Bcamos

    Bcamos Member

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    Are you that bored in the office? It sounds like you guys will need an intern!
     
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  11. Jeff Randall

    Jeff Randall ESEE Knives / Randall's Adventure & Training Staff Member

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    I spend a lot of time in my shop so knocking out the refurb work on a few of these a week is no big deal.
     
  12. AK1013

    AK1013 Member

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    an easy fix for the “lost/stolen” situation is to charge the full price upfront and refund when it comes back. Most times there won’t be a refund anyway but it’s a decent CYA policy. All in all I think it’s an amazing marketing direction that no one has thought of before. Excellent concept.
     
  13. Jeff Randall

    Jeff Randall ESEE Knives / Randall's Adventure & Training Staff Member

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    Mainly because most folks we deal with are honest. The one asshole out of the 100 will always be out there but we're basically saying "we trust you with our money, so just return the favor." If they do that then we don't have to issue refunds, credit memos in accounting software, etc. It saves both the user and us a lot of time.
     
  14. AK1013

    AK1013 Member

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    I totally respect that.
     
  15. Andy the Aussie

    Andy the Aussie Administrator of the Century Staff Member

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    Pfffft !!!! I have a couple of ESEE knives around the place somewhere ;). They make great tent pegs and back scratchers for when I don’t want to dirty up one of my other blades ;) ;) I think I may have even tried to cut something with one once.....
     
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  16. Jeff Randall

    Jeff Randall ESEE Knives / Randall's Adventure & Training Staff Member

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    At least you are using them for their intended use!
     
  17. Andy the Aussie

    Andy the Aussie Administrator of the Century Staff Member

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    I will soon be offering a range of Kangaroo scrotum sheaths and koala ear “lanyards” to go with them !
     
  18. Strigidae

    Strigidae Administrator Staff Member

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  19. rileybassman

    rileybassman Member

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    This is a way super cool program! Way to go guys... I really hope that people value this service and don't take advantage of ESEE and their awesome CS!!
     
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  20. ASH

    ASH Member

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    I haven't had time to read the link but judging by the first few posts this sounds really cool.
     

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