FAQs

Q?

Does ESEE offer sharpening or knife maintenance services?

A.

At this time we do not offer any sharpening or maintenance services due to time constraints. We suggest contacting Willey Knives for resharpening services.

Q?

Where do I find the training schedule?

A.

Our training schedule can be found on our sister website, Randall’s Adventure & Training.

Q?

Does ESEE sell “seconds”?

A.

We do not sell factory seconds.

Q?

Where does the name ESEE come from?

A.

ESEE is pronounced “S” “E” and is an acronym for Escuela de Supervivencia (School of Survival), Escape and Evasion (ESEE). This acronym comes from our long running jungle survival school that teaches these principles of staying alive in remote and hostile environments.

Q?

Will my ESEE Knife rust and how do I prevent it?

A.

Our carbon steel knives are made from high carbon 1095 steel, and while 1095 is a top choice for professional cutlery designed for hard use, it will rust and stain if not properly cared for – especially on the cutting edge and around the laser engraving. It is the user’s responsibility to keep the blades properly lubricated and cleaned. We suggest using a dry film rust inhibitor such as TUF-GLIDE or TUF-CLOTH.

Q?

What is the sharpening angle on ESEE knives?

A.

The edges on all of our knives are applied by hand. We do our best to maintain a 20 degree (per side) edge angle but due to the hand application, they may vary slightly. We suggest using a Spyderco Sharpmaker for general edge maintenance or a flat diamond hone.

Q?

Can I buy directly from ESEE?

A.

We only sell ESEE Knives through our dealer network. However, we do sell certain components, replacement hardware and logo gear through the ESEE Store. Please use the drop down tabs at the top of the page to access the store. We also sell some survival gear and climbing/rescue gear through our training store.

Q?

Who do I contact about customer service for my ESEE products?

A.

Please call our office (256) 613-0372. Our hours are 8-4 CST Monday through Friday. You can also contact us via email at info@eseeknives.com. We typically answer email 7 days a week, 365 days a year unless we are out of the country or out of a cell service area.

Q?

How long does it take to get a knife back after I send it in for warranty?

A.

This will vary depending on shop time and stock but we try to do very quick turn-arounds on all warranty knives.

Q?

Will making modifications on my ESEE knife void the warranty?

A.

No. We warranty the knife regardless of modifications. We may call you an idiot for doing a stupid modification or ruining the knife, but we will warranty the knife.

Q?

What products does the warranty cover?

A.

The unconditional warranty covers all knives made by ESEE. It does not cover knives designed by ESEE and manufactured by other companies (such as the Zancudo and Avispa folders).

Q?

How can I buy lost/damaged hardware?

A.

Please click on the STORE tab at the top of the page and it will take you to our store where you can purchase replacement parts.

Q?

What are your payment methods?

A.

We accept Visa, MasterCard, American Express and Discover cards. All customer information is encrypted and transmitted via SSL. All credit card transactions are performed through paypal.com. We do not store any payment information locally.

If you do not have a credit card, you can send a check to: TransEquatorial Solutions, Inc / ESEE Knives – P.O. Box 99 – Gallant, AL 35972.

Q?

Is ESEE registered in SAM?

A.

Yes, we are registered in the federal contractor registry under Transequatorial Solutions, Inc. Our CAGE Code is 659K9.